Customer Care Trainer

Sandata Technologies Inc. was founded in 1978 and is a leading supplier of web-based technology solutions for the Homecare industry. For over 40 years, Sandata has supplied comprehensive, market leading solutions for Social Service Agencies, Managed Care Organizations, Providers, and Participants of this growing segment of the healthcare industry.   As a technology innovator, Sandata is designing, delivering, and supporting mission-critical enterprise software solutions that enable the Homecare industry to operate in a collaborative environment.

Position Location Port Washington, NY

Position Summary

In this capacity, you will be responsible to ensure the Customer Care support staff is knowledgeable in a variety of software programs. You will be expected to deliver new hire onboarding, ongoing training, retraining based on quality scores and soft skills. You will also have responsibility for assisting with project management as necessary to ensure success of our training programs. We are looking for a positive, energetic, proactive, self-motivated Trainer to join our Customer Care team.

 

Major Responsibilities

 

  • Design and deliver technical, product, workflow and soft skills training
  • Build instructional materials, maintain internal and external knowledge base and revise as necessary
  • Create and deliver mastery tests
  • Maintain knowledge of Sandata software and effective communication techniques
  • Schedule and conduct group and one-on-one training sessions
  • Work collaboratively with Customer Care leadership and staff members to identify training needs
  • Evaluate staff and ensure that each individual is adequately trained
  • Host monthly Strive for Excellence training sessions
  • Document training performed and any issues or concerns that may arise
  • Work collaboratively with Customer Care staff and determine training needs
  • Routinely survey staff to determine training needs
  • Support team projects as they may occur
  • Collaborate with other Sandata teams and with clients to develop training content
  • Develop training sessions based on quality and survey results
  • Conduct in house seminars
  • Maintain staff training history
  • Willingness to travel 10%  

 

Ideal Skills and Experience

  • Must be a self-starter and a team player
  • Excellent verbal communication and presentation skills
  • Superior written communication skills
  • Exceptional listening and analytical skills
  • Ability to manage several projects simultaneously
  • Strong knowledge of customer care processes and techniques for delivering superior service
  • Demonstrated ability to work well in a team environment
  • Dedicated to providing exceptional service to all customers
  • Bachelor’s degree preferred plus a minimum of 4 years training experience preferably in the home care or health care industry
  • Proficient in Word, Excel, Adobe, Learning Management Systems, Visio and Power Point
  • Prior Healthcare experience preferred

SANDATA OFFERS

  • Medical and Dental health plans
  • Life Insurance
  • 401(k) Plan
  • Flex Plan
  • Tuition Reimbursement
  • Vacation and Holiday Time
  • Numerous Employee Discounts
  • Onsite Gym
Sandata Technologies is an Equal Opportunity Employer M/F/D/V

 

  • Drop files here or
    Accepted file types: doc, docx, pdf, txt.