Director of Account Management

JOB SUMMARY

The OH Director of Account Management supports our Ohio client throughout the continuum of their Sandata relationship to ensure the successful achievement of client’s business objectives.  Assists the implementation project manager in executing the terms of a client’s contract once the contract has been implemented and is a liaison to all internal departments for overall support coordination and problem resolution. The OH Director of Account Management is responsible for ensuring client satisfaction with Sandata products and services and building a mutually beneficial partnership relationship.  This position is the lead Sandata role for client communication, throughout the life of the project

 

 

MINIMUM QUALIFICATIONS:

Education:

  • Preference for Midwest location
  • Undergraduate Degree
  • Master’s Degree strongly preferred

 

Experience:

  • 5+ years’ Account Management and/or software testing experience
  • 3+ years’ experience working with State Health Care Agencies or Managed Care Organizations strongly preferred; claims experience required

 

Knowledge/Skills:

  • Excellent account management skills with an emphasis on advising and consulting clients on maximizing value of company programs while achieving their business objectives
  • Experience in claims processing or analysis required
  • Medicaid State knowledge required
  • Demonstrated experience in setting and accomplishing strategic goals for client accounts
  • Good account management and test skills, with strong detail orientation
  • Ability to create and deploy account reporting and synthesize results for the client
  • Excellent written and oral communication skills
  • Strong problem solving/data analysis skills
  • Strong organization skills with the ability to coordinate multiple tasks/projects and complete within specified time frames
  • Team orientation and ability to work effectively across functional areas of the company from a remote working environment
  • Ability to work comfortably in a technical environment, including strong working knowledge of PC-based programs

 

ACCOUNTABILITIES:

  • Responsible for contract oversight from start up through the life of the contract. This position must participate in all state, provider, and stakeholder meetings as requested by ODM.
  • Support the execution of client-specific strategic plan for achieving client business objectives while maximizing client value and revenue to Sandata
  • Develop strong working relationships with day-to-day client contact and client management structure
  • Day-to-day Sandata resource for Payor client, working with the Contract Manager to support communication and deliverables to Payor account
  • Facilitate resolution of client issues relating to Sandata products and services
  • Provide consistent internal and external communication and timely follow-up on customer issue resolution
  • Have working knowledge of government healthcare technology, Medicaid and the claim adjudication process and a thorough understanding of Sandata’s products and capabilities
  • Provide updates regularly to Sandata management including but not limited to:
  • Account status
  • Outstanding issues
  • Resolutions
  • Action plans
  • Barriers to client satisfaction with resolution plan
  • Conduct analysis regarding program performance, proactively identifying areas to improve program performance and consulting with client accordingly
  • Create monthly executive reports and support quarterly/annual reporting as needed
  • Identify operational barriers to success and seek to resolve by working with internal and external stakeholders
  • Support annual audits, coordinating all necessary resources and developing needed documentation or presentations
  • Travel to client sites as needed to perform and conduct project meetings

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