Director, Account Management

Job Summary:

Sandata Technologies is looking for an experienced and energetic Account Manager to help support a long-term program to provide Electronic Visit Verification (EVV) services to our client, a large state Medicaid payer.

·         The Account Manager will lead Sandata’s responsibilities for Outreach and Training work stream during the implementation.

·         After program launch, the Account Manager:

o   Supports the payer client throughout the continuum of their Sandata relationship to ensure the successful achievement of client’s business objectives.

o   Is responsible for executing the terms of a client’s contract and is a liaison to all internal Sandata departments for overall support coordination and problem resolution.

o   Is responsible for ensuring client satisfaction with Sandata products and services and building a mutually beneficial partnership relationship.

MINIMUM QUALIFICATIONS:

Education:

  • Undergraduate degree in Healthcare, Business Administration or related field
  • Master’s degree in Business Administration or Healthcare preferred

 

Work Experience:

·         5+ Account, Implementation, or Project management experience

·         3+ years’ experience working with State Health Care agencies or Managed Care Organizations strongly preferred

·         Master’s degree in Business Administration, IT, Healthcare or Computer Science preferred

 

Knowledge/Skills:

Account Management Experience

·         Excellent account management skills with an emphasis on advising and consulting clients on maximizing value of company programs while achieving their business objectives

·         Demonstrated experience in setting and accomplishing strategic goals for client accounts

·         Strong analytical, problem solving skills, and detail orientation

·         Previous account management experience

Healthcare Industry Experience

·         Experience in large-scale healthcare or state Medicaid program knowledge required

·         Understanding of state-based healthcare programs a plus

Software/Technology Experience

·         Experience leading or participating in software implementation projects

·         Proven ability to work directly with clients and present findings to customers

·         Experience responding to client inquiries and support requests

Additional Skills and Experience

·         Excellent written and oral communication skills, including experience in creating and delivering formal presentations to large groups and executive teams

·         Strong problem solving/data analysis skills

·         Strong organization skills with the ability to coordinate multiple tasks/projects and complete within specified timeframes

·         Collaborative nature, work well in diverse teams, and the ability to work effectively across functional areas of the company from a remote working environment

·         Ability to work comfortably in a technical environment, including strong working knowledge of PC-based programs

·         Willingness for limited travel as needed

Accountabilities:

  •  Support the execution of client-specific strategic plan for achieving client business objectives while maximizing client value and revenue to Sandata
  • Develop strong working relationships with day-to-day client contact and client management structure
  •  Day-to-day Sandata resource for Payer client to support communication and deliverables to Payer account
  •  Facilitate resolution of client issues relating to Sandata products and services
  • Provide consistent internal and external communication and timely follow-up on customer issue resolution
  • Have working knowledge of government healthcare technology and the claim adjudication process and a thorough understanding of Sandata’s products and capabilities
  • Provide updates regularly to Sandata management including but not limited to:
  •         Account status
  •        Outstanding issues
  •        Resolutions
  •       Action plans
  • Barriers to client satisfaction with resolution plan
  •  Conduct analysis regarding program performance, proactively identifying areas to improve program performance and consulting with client accordingly
  •  Create monthly executive reports and support quarterly/annual reporting as needed
  • Identify operational barriers to success and seek to resolve by working with internal and external stakeholders
  • Support annual audits, coordinating all necessary resources and developing needed documentation or presentations

 

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