Frequently Asked Questions

Why is HHAeXchange acquiring Sandata?

• • This transaction best positions HHAeXchange to deliver transformative technology that accelerates the industry’s evolution and empowers stakeholders to improve health outcomes.
  • We are investing in and raising the bar for our customers, who deserve best-in-class solutions and a superior experience. Together with Sandata, we will be in an even stronger position to support providers and payers with their billing needs and compliance requirements and harness the power of technology to deliver on the promise of our industry.
  • The combined company will leverage its expanded platform by innovating with states and health plans to enable providers and health outcomes. Together with Sandata, HHAeXchange will further empower the devoted caregivers who are at the heart of our industry.

How will this address the homecare sector’s broader challenges and benefit the industry?

• • Providers need new tools and enhancements – around scheduling, billing, payroll, and more – to be more efficient and deliver better care. Payers need better data and insight to understand member needs and how they can deliver better care.
  • HHAeXchange will be best positioned to address these challenges and deliver transformative technology that accelerates the industry’s evolution and empowers stakeholders to improve health outcomes.

Who will lead the combined business?

• • Paul Joiner, CEO of HHAeXchange, will lead the combined company.

What will happen to Sandata’s leadership?

• • Emmet O’Gara will step down as CEO in connection with the transaction, as well as the Sandata Executive Leadership team, with the exception of CFO Akshay Bhandari who will serve as President of Sandata, Angel Newsom, Chief Customer Officer, Sanju Pratap, SVP and Head of Product, and Anne Cao, SVP Customer Success, will report into Akshay.

What does HHAeXchange do?

• • HHAeXchange is a leading homecare software company that for more than 16 years, has helped thousands of homecare providers achieve operational efficiency, increase compliance, and improve health outcomes.
  • The company is a well-known entity in the Medicaid LTSS space with deep state, MCO and provider relationships, as well as a talented team of individuals with extensive home and community-based services (HCBS) knowledge.

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What does this acquisition mean for me?

• • We do not anticipate changes for our customers. You will continue to use the software and workflows you are familiar with and work with the same team members who remain committed to your success. Our top priority is supporting you and continuing to innovate our solutions to best meet your needs.
  • HHAeXchange’s mission is to enable caregivers, families, providers, and payers to deliver the best care in the home. By coming together, we will further our joint goal to deliver an unmatched software platform for all homecare stakeholders.

Will I continue to use the same product(s) and services?

• • Sandata customers will continue to use the same software they have been using.
  • As Sandata integrates with HHAeXchange in the months to come, you will see greater innovation and product enhancements that will meet your needs in new and better ways.

What will happen to the Sandata brand?

• • We will retain the Sandata brand for the foreseeable future.

Will I continue to work with the same people? Have the same point of contact?

• • Yes, we anticipate that you will continue to work with many of the same, familiar Sandata team members who remain fully committed to supporting you. The way you work with Sandata remains the same.

Will my customer support be changing?

• • You will continue to receive the same excellent service from the Sandata team that you know and trust today.

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Will there be any disruption to providers getting paid? 

• • We do not anticipate disruptions in the billing or claims process, as there is no change in software or corresponding workflows.

Will there be any disruption in Revenue Cycle Management (RCM) services or a change in services?

• • No, we do not anticipate any changes to RCM and you will continue to receive the same services and interact with the same RCM team who remain fully committed to supporting you.

Will there be any disruption in Medicaid recipients receiving services?

• • No, we do not anticipate changes in the process currently in use.

Will there be any disruption to my project (for customers with active projects)?

• • No, we do not anticipate any disruption with ongoing, active projects.

Will this impact 3^rd party integrations, certifications, or general processes in place? 

• • No, we anticipate that all 3^rd party integrations and certifications will be maintained in alignment with the State’s requirements.

Will I continue to receive access to my data from the Aggregator?

• • Yes

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